Damaged, leaking or wrong item
If you receive a damaged, leaking or wrong product, contact us on WhatsApp within 48 hours of delivery with your order number and clear photos or an unboxing video. We will send a free replacement or give you a full refund — your choice.
Change of mind
You can return an item within 7 days of delivery if it is sealed, unused and in its original packaging. In this case the return delivery charges are paid by the customer, and the original delivery charge is not refunded.
Items that cannot be returned
- Perfumes and attars that have been opened or used (for hygiene reasons, and because scent preference is personal)
- Items damaged by the customer after delivery
- Items returned without contacting us first
How refunds are paid
After we receive and check the returned item, refunds are sent to your bank account, JazzCash or Easypaisa within 5–7 working days.
Refusing a Cash on Delivery parcel
Please only order if you intend to receive the parcel. Customers who refuse confirmed orders without a valid reason may be asked to pay in advance for future orders.